Hello dchen16!
Allow me to assist you in fixing the missing payroll transaction.
As long as the payroll has been processed successfully, it'll be saved and can be accessed on your QuickBooks Online Payroll account. You'll want to use an incognito window and check the report from there. Incognito won't save your browsing history which can result in an error.
These are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: β + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.
In addition, you can pull up the audit log to see if there the transaction was deleted. Please check these articles on how to check and re-enter it:
I added this article if you need help in running payroll-related reports: Run payroll reports in QuickBooks Online.
You're more than welcome to post your reply here if you have other questions about managing payroll in QuickBooks. If you need help with any other transactions, let me know and I'll help you out again.
