I'm sorry but this is the most frustrating thing to deal with. The QBO files I download aren't recognized by QBO at all so I am forced to download a CSV file. QBO doesn't even recognize the # of columns that are in the CSV file so I don't have the right options for the column #s for description, amount, etc. Even after I delete a few unnecessary columns from the CSV file, they all download as CREDIT CARD CREDITS. I'm going to enter each transaction manually because of how much time I have spent trying to figure this out.

Another major issue is the fact that bank of america has one account # for our credit cards, but every employee card that's added with new card #s, transactions do not get imported for all of them once 2 or more employee cards are present under the main credit card account. I am forced to download each credit card's activities individually which, as mentioned above, doesn't work anyway. This is absurd and infuriating. This worked just fine until we added a new card to the account and everything went haywire. Still, doesn't excuse why a QBO file isn't being uploaded. I don't care whose fault it is, someone should be working to fix this.