Hello and thank you for your reply,  I have been using quick books for decades.   I know how the reconciliation  is supposed to work.  I know how to reconcile as I do it for 6 accounts 4 for my business and tow personal.   The problem is not on any of your articles.    I started to reconcile and soon realized that  about 7-10 entries on my register, were on the bank statement as well as cleared, but not on the reconciliation screen!  The dates of the transaction  were all within the date range of the reconciliation,  but  did not show up on the reconciliation screen.    I purchased support help and the tech had no idea what the problem was even after me explaining it multiple times.  The only way to view this happening would be next time I reconcile in a month  I will then contact support and have then view my computer to see that your program has a BUG! and I have to pay your to fix your program's BUG.  Talk to one of your techs in a month! Cheers Andrew in VT