I got your back, Stephbrown1.

We can't use the sample companies to test web connect files. Instead, you'll want to create a new company and test it to isolate the case. However, for this one, you can directly proceed to repairing QuickBooks. This restores any damaged program components that are used for importing bank transactions. You can follow the steps in this article: Fix QuickBooks Desktop (Windows).

Please go back to this thread if you need more help.