I'm here to take care of your concern, mhanson4.
Since your option is greyed out, first make sure you're the admin or allowed to access the reconciliation page.
To be more familiar with the different user access in QBO, kindly visit this article: User roles and access rights in QuickBooks Online.
If the issue persists, let's try using a private browser or incognito window as an initial step to fixing this issue. This will eliminate any browser history that may cause a glitch inside QuickBooks. You can refer to the following keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, close out the private window and clear the cache on the regular browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.
I'm sharing there articles for your guidance when reconciling your account in QBO:
You might also want to learn more about managing reconciliation reports in QuickBooks Online by visiting this link: How do I view, print, or export a reconciliation report?
Get back to me if you need help with reconciliation or anything QuickBooks. I'd be happy to assist. Enjoy the rest of the day
