Thanks for following the suggested steps above, @JArrand.
I can see how important it is for you to connect with your financial institution in QuickBooks.
Let me join in this thread and provide you with further assistance.
For me to better understand the issue, can you tell me more about the error you're getting with? Sometimes certain bank errors can block QuickBooks from connecting your accounts.
Here are the following scenarios of why you're unable to connect Keybank small business:
- The bank may not be a participating bank.
- Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
- The bank is having system maintenance.
- Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.
To verify, reach out to your bank and check for any maintenance updates. You can also ask for a request to establish a connection with QuickBooks. If everything is good from your bank's end, make sure to select the correct FI name when connecting the account.
You may also perform some basic troubleshooting steps to isolate the issue. At times, the accumulated cache in your browser causes sync and connection issues between your bank's website and QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
Once you're in, head to the Banking or Transactions menu again. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. If you're still getting the same result, switch to other supported browsers.
Moreover, here are some articles that you can read to help speed up the reviewing process of your online bank transactions:
If you have any other banking concerns, let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!
