Thank you for following this thread, rhlindeman.

I’m here to help and guide you on how to show all accounts in your Chart of Accounts. This way, you’ll be able to choose one and add it to the transaction.

When you create your company in QuickBooks Online Simple Start and other versions (QBO), specific default accounts are added in the chart of accounts (depends on the business entity). Please know that one of these is the Equity account, which should be on the list.

Since you’re only seeing your bank and credit card accounts, let’s tick the Include inactive box. This is to check if the Equity and other accounts are set to inactive.

Here’s how:

1. In QBO, navigate to the Accounting menu on the left panel to select Chart of accounts.
2. On the Accounting page, head to the Chart of accounts section and click the Gear icon above the Action column.
3. Then mark the Include inactive box.

You can browse to this learn article for more details: Make an account inactive on your chart of accounts in QuickBooks Online. It includes tips on when to inactivate or delete an account.

After setting this option, you should see all the accounts. If it’s been deactivated, go to the Action column and click the drop-down and select Make inactive.

If none of these suggestions work, I suggest you set up the Equity account and other ones in the chart of accounts. The following reference outlines the steps on how to create it in QBO: Add an account.

For additional resources, this article will you which default accounts are created for each business entity, and which accounts you can edit, merge, or make inactive: Manage default and special accounts.

To learn more about keeping your chart of accounts organized, click here to view the complete details. From there, you’ll see the steps to create a new subaccount in the Account or New Category window.

Keep in touch if you need further assistance on how to manage your transactions and accounts in QuickBooks. I’ll be around to help and get this taken care of for you. Have a great weekend.