AGREE!!  I got the same email saying it is being worked on and sorry, seriously?!?! How can the IT folks still have a job! Connection was working perfect for me till 12/9/21, so you are telling us no one can pinpoint what changed from then on?!?! At least I am "lucky" to connect after several reboots, get my updates done, then it disconnects again and rebooting starts all over.  Sad!