I appreciate you for reaching out here in the Community, @Megaec12. I'll share some insights about your concern along with the steps on how to fix it.
There are possible reasons why this occurs, it could be because of the amount of a transaction changed, or Someone unreconciled a transaction in the register, it could also be that someone added a transaction to a past reconciliation, usually this is by accident, and then lastly is that someone deletes a transaction, and that can really affect your reconciliation.
To fix this, we'll have to do these:
- Review the original opening balance.
- Check your bank statement.
- Match and categorize downloaded transactions.
- Review any discrepancy reports.
In reviewing the original opening balance, always know that the opening balance is the starting point for accounts in QuickBooks. If this is incorrect, this will affect all the following reconciliations.
You'll want to make sure your opening balance is correct before you go to check your beginning balance.
To check your bank statement, here's how:
- In QuickBooks online, go to the Accounting menu and then select Reconcile.
- Review the account you selected in the Account dropdown menu.
Make sure you're reconciling the correct account if you have multiple accounts at the same bank or many accounts of the same type. Once done, we can now proceed to categorizing and matching downloaded transactions.
Before you begin reconciling, match and categorize all of your downloaded transactions if your account is connected to online banking. To get your final correct beginning balance, you need categorize everything.
You'll then want to review any discrepancy reports. To begin, these are the steps:
- Click the Gear icon and then under the Tools column, select Reconcile.
- You'll then see an alert if you have a problem with your opening balance.
- Select the hyper link We can help you fix it. to look at your discrepancy report.
- Under the column CHANGE TYPE, you'll find some information that will let you know how to solve your problem.
Once you've determined that your beginning balance is correct, you can proceed to start the reconciliation. In case you see any issues along way of your reconciliation, you can visit this page to know what you should review.
You might also want to give this article a visit, this contains an instructional video of how to fix issues for accounts you've reconciled in the past in QuickBooks Online (QBO).Additionally, I'll be adding these articles to help you in the future:
Don't hesitate to get back to me if you have further clarifications about this. I'll be more than happy to provide additional assistance. Keep safe!
