Hi there, justin.

We strive to provide excellent customer service and deliver customer satisfaction at all times. And, I want you to make sure you'll get the support that you need.

Here in the Community Forum, I can provide steps and articles for any QuickBooks issues you're having with. For missing PayPal transactions, we currently have an open investigation (INV-66966) about this.

For us to add your company file to the investigation, we need to pull up your QuickBooks account. When get a call back, you can tell the representative to add your company file to the investigation.

You can select the chat support in case you don't want to wait for the call back.  That way, you'll receive updates about the issue via email.

Please follow again the steps provided by GebelAlainaM on how to contact or chat with our Live Support Team.

Don't hesitate to post again if you have other QuickBooks concerns aside from your PayPal transactions. I'm always around here in the Community Forum to help you.