That's not the experience I want you to have, @justin78. I can share some information that will help your issue.
I'd suggest you contact to our technical team again so they can add you on the investigation. The initial contact appears to have been cut off.
Here's how to contact QBO support team:
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For further information on the time schedule, see this article: QuickBooks Online Support.
You can also refer to this article to get answers to frequently asked questions about Connect to PayPal app.
Please check out this article to find helpful articles, video tutorials, and more in QuickBooks Online.
Let me know if you need anything else or if you have any further clarification on your Paypal issue. I'll always be here for you. Take care!
