Hi there, @CCSteel.

Thank you for joining the thread. I'm here to help share additional information about downloading transactions with American Express account.

As mentioned by my colleagues above, our engineering team and currently working with your bank to fix the issue. For now, I suggest getting in touch with our Support Team so you'll be added to the list of affected users. Once added, you'll automatically receive an email notification for the latest updates.

For the support's contact information, you can refer to the steps provided by my colleague juVielL or you can check this article: Contact the QuickBooks Online Customer Support team.

Thank you for your patience. Stay in touch if you have any other banking concerns, I'll be right here to help. Have a wonderful day ahead!