This is a complete lie, You CANNOT request a supervisor. The first line refuses to put your through to anyone higher up, even when the first person you talk to in another part of intuit transfers you and tells you to ask for a second tier service rep. I have been dealing with an issue since Dec. They said it would be expedited and worse case it would take 3-5 business days...may they meant weeks (sarcasm voice). This company has the absolute worst customer services and technical support services. No one, and I mean no one, knows what they are doing and when you ask for a high level of support they say no one is available and you will get a call back....guess what, no call back at all. I am on the boarder as to whether to cancel my account and move on. But right now they have my company file and I want it back fully restored. Then I will decide whether I continue my service.