Hey there, @deballen.
It's great to see you back in the Community. Allow me to point you in the right direction to get this resolved.
I can see how frustrating this must be for you and your business. The best route would be to contact our Customer Support Team. They'll be able to see if there's an on-going investigation with your specific problem. Here's how:
- Go to the Help icon in the top right-hand corner.
- Click the Contact Us button.
- Give a brief description of the issue and tap Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Feel free to come back and let us know how the phone call goes. I'm always here to have your back. Take care!
