Hey Stacy81, I agree 1000%!! I have worked with many banks and none come close to this poor customer service and the inability to correct a major issue affecting many clients!  I do finally get connected after many attempts, update our books, then the connection is lost.  When in QBO, hit Banking, click Reconnect my Accounts, while it scrolls I shut down my Chrome browser, wait a minute, open it back up, log back into QBO, hit Banking and at times it will actually connect! But like I said, many days it took me 4-6 attempts to connect.

I feel you pain!! Sorry!!!!