I finally had to quit calling to report my issues because I can't spend anymore time on it. I've taken all the steps, online chat, hours on end with "customer support" and every single person continues to tell me the same thing. The most frustrating experience I've ever had. I'm now in the middle of the biggest accounting nightmare I've ever had since this program just broke out of nowhere and it's right during the end of year madness. Super disappointing. You mentioned getting updates by being added to a list? I have requested just that and not a single update from anyone or even a call back in a month. This feels like some kind of terrible joke. Seeing that this has been an issue for many since the beginning of last year as well as the awful "customer service" it seems like someone would've come up with a solution by now.... an entire year later.