Let's get you to the right support team, MartinLIF.
Since you've already followed the solution provided by my colleague in this thread, I recommend contacting our QuickBooks Live Team. That way, they can create a case to investigate the behavior of the program.
To get in touch with them, please follow these steps.
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Click Contact Us.
- Choose Start a chat or Get a callback.
I'm adding this link to help you categorize future transactions: Categorize and match online bank transactions in QuickBooks Online.
Don't hesitate to post again if you have other QuickBooks concerns. I'm always right here to provide the information that you need.
