Hi, everyone.

We appreciate your patience while waiting for this to be fixed. Let me share some updates about the duplicate transactions from Chase and Amex.

We continue to partner with Chase to fix this in a timely manner. In the meantime, you need to exclude the duplicates, so the bank balance will be up to date.

Let me walk you through the steps:

1.    Click Banking.
2.    Choose Chase Credit Card from the Bank and Credit Cards drop-down menu.
3.    Locate and select the duplicates in the For Review tab.
4.    Select Batch actions.
5.    Choose Exclude Selected.

If you have not contacted our Support Team yet, please do so to ensure you receive notification emails about its status.

@kateb77, we have received reports from some users that Amex credit cards with multiple sub-cardholders are downloading all transactions to one card. I know you’ve already contacted our Support Team.

 However, I need to get you back in touch with them to add you to the affected list. We’ll provide more information once you’re added.

I’ll update this thread as soon as I get new information. If you need assistance with anything, please reach out to me and I’ll be here to help. Thank you once again for the patience.