We did the screen sharing.  We went round and round with checking the rule, deleting and making new rules, etc. etc.  They involved a higher tier and we went round and round checking everything again.  Manual uploaded entries work fine with the rule, so they said manually upload.  This more work and doesn't give as much detail on the transactions.  It would be faster, albeit mind numbing and a waste of time, to manually change every transaction from Sales Receipt to Deposit, then to manually import every transaction just so a rule can add it as a deposit.  The transactions come in from Paypal just fine.  After the transactions are there, the rules will not change the type from Sales Receipt to deposit.  After not being able to fix the issue, they told me to go to Paypal.  However, I see from this thread, that it is not just me having this issue.