I do appreciate that. 

The email address I replied to was the one that was sending me notifications that my account was about to be canceled. I now see that it does have "noreply" in the email address, though that wasn't displayed in the display name my email client showed for the address.

I had thought that since it was sending me notifications that something was wrong with my account, someone might be able to help me with the problem. 

I'll take another stab at resolving the bank issue the next time I have time during business hours.

I appreciate you sharing this message with your team. I've been very frustrated with how the feedback system seems to be designed to prevent me from reporting systemic issues since it only asks for feedback on the performance of specific tech support representatives.

Clare