Hi there @CLKagmi. I’m one of the Moderators for the QuickBooks Community and wanted to take a moment to thank you for coming to us with your experience and feedback.

I am sharing this post with our team. I want to make sure they are aware of the process to get the support you needed so that we can make improvements to our service going forward. As a side note, we no longer offer e-mail support, so I'd be grateful if you could share where you found a support e-mail so that we can address that. 

I also understand that you still have an outstanding issue with the connection to your bank. As
@CharleneMaeF mentioned, it will be best to get back in contact with our support team to resolve that issue, but I will be here with you in the community to make sure you find a resolution quickly.

If you experience any difficulties getting back in touch or resolving the issue, please let me know, and I’ll do all I can to help out.