Thanks for taking the time to let us know what's going on, @typicole.

I want to make sure this banking concern is addressed immediately. Before anything else, I want to gather some information about the problem you're getting. What financial institution are you using? Has this feature worked before, or is this a new issue for you? Any additional details about the problem are greatly appreciated.

To shed some insights, QuickBooks is a receiving platform for your bank feeds. Any details communicated to us will depend on the information provided by the bank. Each financial institution has its own command so the details may vary per bank. 

If this is a first-time connection, and some details expected are missing, you can verify this with your bank. They can explain how the connection works, and what info is communicated to us.

However, if this worked before but is not categorizing the transactions properly after, we can report it to our support team. Our engineers will review this and find a fix to sync the data correctly. To contact us:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Visit us anytime if there's anything else you need assistance with QuickBooks banking. You can mention me in your posts anytime for additional help.