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Hello there, @CD_3573.
Usually, this problem is caused by a data integrity issue. To correct this, we can run the Verify and Rebuild Utility tool. Here's how:
1. Go to the File menu, then hover on Utilities.
2. Choose Verify Data.
3. Wait for the process to finish.
4. When it says "Your data has lost integrity", proceed to the Rebuild process.
Run the Rebuild process:
1. On the File menu's Utilities section again, choose Rebuild.
2. On the backup prompt, hit OK.
3. Follow the usual procedure for backing up your company file.
4. Wait for the Rebuild process to finish.
5. Hit OK.
More details can be found here: Verify and Rebuild Data in QuickBooks Desktop.
Once done, go back to the account balance screen and ensure the balances match with the one in your register.
Ready to reconcile your credit card account? This article can guide you through the steps: Reconcile an account in QuickBooks Desktop.
I'm up and ready to answer other questions you might have for QuickBooks Desktop. Just post another question and I'll get right into it.