Thanks for getting back to us, @mox. I'm here to help with recording deposits. 

The Auto-recall feature is primarily used to fill out information when entering a bill, writing a check, or recording a credit card charge. It can also be used to select a Location automatically for an invoice or sales receipt. For further information on this, I recommend the following article: How to use auto-recall to pre-fill transactions.

I'd just like a little information. What transaction are you trying to create? As my colleagues mentioned, the auto-fill feature is only applicable when creating a bill or recording a credit card charge, and writing a check. 

If you're creating one of these transactions, we'll have to try a few steps to resolve this unexpected behavior. 

To start with, let's access QuickBooks Online using a private/incognito window. This is the best place to determine web issues. These are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If details are auto-populating, go back to the main browser, then clear the cache. Clearing them is part of browser hygiene. This is to prevent the browser or program to behave differently. 

The Community will always have your back if you need anything else with managing your bank deposits. I'm always here to help.