Unfortunately they won't help me because my plan (2019 Pro) doesn't have a support plan.  I have NO INTENTION of upgrading until after I do my taxes next year.  I asked the woman if she could steer me to a place I could ACTUALLY get help and she just kept repeating, "We're the level 1 technicians who can help you with this.  Would you like to buy...."  I told her what I said above, not until after my taxes.  But she wouldn't give me any other avenue for help.  This is ridiculous.  The ending balance is greater than the cleared balance by about $791.  I'm about to just do an adjustment and call it a day.  

That "help" call just infuriated me because, even if I didn't want to buy anything, she could have at LEAST given me some online place to turn to besides the QBB community.   But nope.  All she wanted to do was sell me something.