Wow, this is so typical of QB support. I had this same issue like 8 years ago before I trashed it. I've recently been forced to return to desktop due to the outrageous costs of QB online, and still the same issue exists now as it did then. My first online download failed, same stupid, nonsensical, error message, which pretty much says "f*** you, we don't care enough to actually fix this or tell you what's wrong with the file."

Thanks a pantload QB support. WTF did I pay for - the same piece of crap from 8+ years ago? really?

What you're actually telling us is that we need to just ignore the massively broken download/sync and manually enter everything - like any of us have time for that. Nice.

Intuit still sucks.