Good afternoon, @Arrow98. 

Thanks for joining back in on this thread. Allow me to share some insight with you. 

The best route for you, at the moment, would be to contact our Customer Support Team again. They'll be able to escalate the issue to our Product Engineers. Use the link provided to get in touch with them. 

If you have any other questions or concerns, don't hesitate to ask. I'm always here to lend a helping hand. Have a wonderful day!