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Replying to:
KhimG
QuickBooks Team

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Hello, @dcplumbing and @chrisb3042.

 

We know how important it is that you get your most updated transactions in QuickBooks. However, our online banking team is still looking for a permanent fix for this unexpected behavior.

 

While we don’t have a workaround for you to try, please make sure to give our phone support a call to add your account to the list of affected users. This way, we'll be able to notify you once the issue is resolved. 

 

Here's how to contact support: 
1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.    Choose your QuickBooks Product.
3.    Select your QuickBooks version.
4.    On the Contact Us page, click a topic.
5.    Click on the Get Phone Number button to get the contact information.

 

We will keep you posted here in the Community of any updates available. You’ll be notified through email once there are changes and fixes provided. 
 
Thank you for your patience and understanding. If there's anything else I can do for you, please let me know. I'll be here to help you out.

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