Thanks for letting us know that you have already tried the steps provided in this thread, gail315.
I want to make sure you'll get the support you need for the issue.
I understand the importance of the transactions coming from your AMEX into our QuickBooks system. Since I value what works best for your business, I recommend giving us a call.
One of our Phone Support Representatives will take care of you and make sure you'll get the information you need with the bank connection.
Please reach them through these steps:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose to Get a callback or Start a chat.
In addition, you also have an option to manually upload the bank transactions. This is very helpful and applicable especially if there are missing transactions or if the bank won't download them.
I've added this link if you need assistance with reconciling your account: Reconcile an account in QuickBooks Online.
I'm only a post away if you need more help with banking concerns. It's always my pleasure to help you out again.
