Thank you for joining the thread, aa1441,
I can share some updates about the issue downloading Amex bank transactions.
As mentioned by my colleagues, this is currently tagged as an ongoing issue with QuickBooks Online. Our Support Team is already working to roll out a solution for this unexpected hitch.
While they do, I'd recommend getting in touch with our QuickBooks Online Support so you're added to our notification lists of affected users. There they can provide you additional workarounds to complete your work temporarily.
Here's how to contact us:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose QuickBooks Online.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
You can have our representatives add you to the investigation number INV-23837.
In the meantime, we do not recommend using Webconnect as it most likely will cause duplicates after the missing transactions are downloaded.
That should do it, aa1441. Please let me know how it goes. I want to ensure your issue gets taken care of.
