Hello there, jdherman.

I appreciate for adding a screenshot of your concern. This gives us a clearer view of what happened to the transaction.

Since the $20 fee was taken, we’ll have to add the amount on the Match transactions page. This is to ensure you can match the deposit to the invoice.

Before proceeding, I suggest consulting with an accountant. Then check with them the specific category to use for the fee. Reaching out to them ensures your records are in shipshape.

Once you have all the information, you can now enter the fee. Let me help and guide you on how to do this in QuickBooks Online (QBO).

1. In your company tap the Transactions menu on the left panel and choose the Banking menu.
2. On the Transactions page, click the Blue tile icon and select the correct bank.
3. Press the For review menu and click on the deposit to expand the line.
4. Tick the radio button for Find match to open the Match transactions page.
5. Then mark the box for the invoice you’re working on and move the Resolve slider to the right to see the Add resolving transactions section.
6. From there, fill in the fields with the right information.
7. Click Save for the changes to take effect.

You can browse this article to learn more about matching and classifying downloaded transactions: Categorize and match online bank transactions in QuickBooks Online. It includes instructions on how to review matched or added transactions.

Drop a comment below if you have additional questions about matching and resolving deposit issues. I’ll be glad to answer them for you. Enjoy the rest of the day.