It's not just Wells Fargo; other banks are affected as well.  It is nothing that can be fixed "by clicking, checking, or resetting" something.  I've been contacting Quickbooks for months as they use the unsupported and unsafe Internet Explorer 11 for their base.  I would have thought that when the 22.0 version came out, this would have been changed.  Until you have an actual solution to this, please don't have your customers do the useless steps you have outlined.