Let me help you with concerns in the QuickBooks Community, @odabya.
Before we start, can you help me verify if these missing transactions have been deleted in QuickBooks? If so, the option to recover them if unavailable in the program.
Although, you use the Audit log to recover their details so you can re-enter them. Here's how:
- Go to Settings and select Audit Log.
- From the Filter ▼ drop-down menu, select the appropriate user, date, and event(s).
- Click Apply.
- Locate the deleted transaction.
- Under the History column, select View.
- All the information needed for the transaction can be found under the Event column.
- Using the information from the Audit log, you can re-enter the transaction with its original transaction date.
If the transactions aren't deleted, there might be an issue with your current browser that's causing this behavior.
To check, let's open your account in a private window. This mode doesn't save your search histories and would help us isolate the problem. Simply press the following shortcut keys to access it:
- Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once done, check again for the missing transactions. If you're able to see them again, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative.
Moreover, you can use this article as an additional reference to find missing transactions in QuickBooks: Use the audit log to re-enter deleted transactions.
If there's anything else you need, you can always post your concerns in the Community. We'll be always around ready to help. Have a good one.
