Hello FYI: that did not fix it -- still won't update.  The error message just says that it didn't update and to return to the banking page to fix.  Also, I finally talked to someone on the phone (after over an hour) and basically she took me through the same steps you sent and said there was nothing she could do.  She quickly got off the phone and said they were swamped with other problems.   

Not sure why the customer service line is so bad -- especially when you  have such a nice product.  FYI: Chat never came up either after over an hour of waiting.

I see you have other people who are having the same issue.  Please make it a priority to fix this along with the terrible customer service line and chat service ( not you guys in the community help) -- again your product is too important to businesses to not have better support.