Hey there, @Buselli704. 

Thanks for following up with us and letting us know you have spent time with our support agents on the phone, and haven't had any luck with getting this issue resolved. Please know this isn't the impression we wish to leave you with. 

Although I'd love to look further into this for you, I don't have the same types of tools needed for the job as our Payroll Support agents do. You'll need to reach our payroll agents so they can securely review your account and investigate this matter further. If needed, they can escalate the issue and open an investigation.

To connect with an agent:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then hit Let's talk.
5. Choose a way to connect with an agent (Chat, Callback, Etc.).

Please know you can reach out here anytime. Take care!