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Buy nowThanks for joining the thread about PayPal and QuickBooks Online (QBO) connection, @Anonymous.
I know this could take a bit of your time and can get you disappointed with the connection between PayPal and QBO. Rest assured, I'm here to help you out by syncing the two systems.
Also, I appreciate trying to fix the connection by following Miiiki's steps. Usually, following these steps will help refresh the access and connection in PayPal login with QBO:
In addition to that, you can disconnect the PayPal account temporarily in QuickBooks so you can reconnect and fully manage the connection permission. Before proceeding to this step, ensure to take note of your oldest and latest transactions in QBO. This way, you'll know which entries are being duplicated after the reconnection process.
Here's how to disconnect PayPal in QBO:
Once done, you can reconnect your PayPal account and expect duplicate entries, but no worries, you can exclude those transactions. You can run QBO in an incognito or private browser to ensure no cache data can interrupt the connection.
Here's how to restore PayPal account connection in QuickBooks:
That's it. If the hurdle persists, I suggest contacting our Care Support team to investigate and report the issue. They have tools to pull up your account in a private session.
You can update me here on how it goes. In that manner, the QuickBooks Team including me and other Community members can assist you further with the PayPal and QBO connectivity. Stay safe and well!