Hi there, xpedrosa and Leah93.
Thank you for coming back to the thread. This isn't the kind of experience that I'd like you to have when downloading your bank entries into QBDT. With this. I'll ensure to share details so you're able to achieve what you need.
As mentioned above, QuickBooks Desktop (QBDT) only supports the Internet Explorer 11 (32-bit) browser as of now. Since you've got a message while trying importing data using our Web connect feature, there may be an issue with Web Connect. This feature issue can occur for several reasons. Sometimes, files from the bank are incomplete or in the wrong format. Changes on your bank's end can also create problems. To fix common Web Connect errors, you can start following the steps below.
To begin with, you'll have to create a backup of your company file. Then, make sure you're using a supported version of QuickBooks Desktop and Update Internet Explorer to the latest version.
Then, download your Web Connect file quickly from your bank, not from inside QuickBooks.
Here's how:
- Sign in to your bank's website
- Find and download the Web Connect file (.qbo file).
- Open QuickBooks and your company file. Then follow the steps to import the .qbo file.
When you see an error when you download or import the file, there may be an issue with your bank. I suggest contacting your bank for help.
If you still see an error, you can click this article to view further troubleshooting steps to be performed to fix the issue: Fix Web Connect import errors.
Additionally, I'm adding this article to view detailed information on how you can add and match Bank Feed transactions in QBDT to avoid double entries on your end: Add and match Bank Feed transactions in QuickBooks Desktop.
Just hit the Reply button below if you have any further questions or concerns. Take care.
Please let me know if you have any other questions about importing transactions. I'm always here to help. Wishing you all the best!
