Jean Paul a supervisor in Payment Dept, closed my case before solving it.  I can not understand how people can do that. Is their pay dependent on closing open cases.  Where is the quality support people????  I have wasted days trying to get a error on Quick Books side resolved. I feel your pain.  I have almost every online chat I have had. If anyone at Quick Books would like to see them to help representatives be trained on what not to do. Please let me know.