Thank you for participating in this forum, @bborders. At the moment, I don't see an active investigation case in our records. 

I'd like to know the specific error message you're receiving when trying to update your bank feeds? Any extra information you provide will aid us in refining our study and resolving your concerns.

You can also report the problem to our Customer Service team. They can assist you in checking the link between your bank and QuickBooks and request to investigate whenever necessary.

Check out the attached link for a complete outline of what information you need to check in case you see error messages or don't see recently downloaded bank transactions. 

I expect to hear from you soon so that I can assist you with your banking concerns. Stay safe!