Operational Support is NOT available at the hours you state. They are only open M-F, 10 - 9 Eastern. And IF they bother to send an email, it's at the end of Friday so the 48 hour SLA clock does not start until Monday morning. 

No one will escalate to a supervisor. I now have FIVE deposits on hold, all tied to the first one that started on August 24, 2021. QBO has held MY money for over 3 weeks and no resolution in sight.

I want to lodge a formal complaint with the company. Every CSR I've spoken to says "I'm so sorry" and "I've noted your complaint in this form." Unacceptable.