Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
MariaSoledadG
QuickBooks Team

Reply to message

Allow me to share a few information about filing a complaint through our support team, dLearned.

 

Most likely, I would also feel the same if I were in your shoes. I know how you want to keep working with QuickBooks without experiencing glitches with the software. Usually, you'll get someone from our support team at random and to the next available representative. You'll want to contact support so you'll be able to get a callback. Here's how to reach them:

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose Callback.

In addition, I have already submitted a request for escalation on this issue. I'll provide you with an update as soon as we can get you a resolution. I've also added some articles that you can check for more information: Topics and Labels in QuickBooks Online.

 

Let us know if you have any other queries or issues about reaching our support and filing a complaint. We're here making sure that everything is properly being addressed with your concern.

Need to get in touch?

Contact us