I have followed this thread because I am also looking for a way to file a complaint.  Your solution is not a valid one, since every time I contact support, I get the same person, and he's the one that takes forever and then disconnects. Yesterday, it took over an hour after he connected to the chat to ask for my company information, and he had the nerve to say before that he was researching my problem.  How could he research anything without knowing who I was?  Why would I hope that he could adequately guide me to file a complaint?  Why isn't there a straight up email address to contact?

I am normally ok with Intuit, but the number of glitches with this QBO software, and hours upon hours spent waiting for support is the worst experience ever.