Thank you for the reply -- QB held $57k of my money for almost 2 months, charged me numerous fees, and ate up about 5 hours of my time on the phone with them, dealing with one bogus excuse after another. Their CS sucks and they still haven't admitted that this was some sort of glitch in their system, my bank even tried to call them to work it out. Every time I called, I was passed along and had to retell my story, and all along the way they tried to upsell me on products. Also they had no process for a single rep to stay on top of the issue and update me, so I had to keep writing. Also two sidenotes: (1) I had to refund a client and have them try to pay again, which was a terrible brand experience, and (2) they upsold me into the plan I'm on from the self-employed product, which they continued to charge me for despite my not being able to log in b/c it's the same email address as the new platform they charged me even more for.

In the end, they finally released my funds, but I'm taking my business elsewhere. They clearly do not in any way prioritize their customers through service or user experience. It's 2021 and there are companies who will. Get with it QB! You've lost my business forever.

If you have this problem, buckle up and sit back, you're in for a ride. Sorry.