Thanks for the additional information, @Heather-Starr.

Currently, we have an ongoing investigation about getting this error 185 many times to an existing connection. Rest assured that our engineers are working diligently to get it resolved.
 
I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.