Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Heather-Starr
Level 2

Repeatedly being asked to verify identity for bank connections

I use QBO Accountant to manage my clients and I have been finding that I am being required to verify my identity every single time I want the bank connection to update. It no longer does it automatically. I then have to reach out to my clients who have not provided me direct access to their bank accounts and coordinate receipt of a verification code from them. It's extremely frustrating for both parties involved. It happens with multiple banks, so I think it's something with my computer's settings, or in QBOA settings. Can anyone help me correct this?!

Need to get in touch?

Contact us