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Arrow98
Level 3

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Hi Barking:

No luck whatsoever since 2018 !  We have a large group of clients that get a monthly bill and autopay with an ACH wiretransfer allowing our bank to withdraw funds from client bank.   QBO bank feed will bring in all of those transactions including client name and account number. 

 

However, QB banking rules will not find and match our customer data to the bank data so we have to manually search and 'add' their payment.  This is perfect application for a banking rule.  We have tried very specific rules to very general rules ( like find the letter 'A')  Nothing. 

 

While the folks on this site as well as the phone people, the issue is not one of learning QB, but it is an software issue with QB.  And for some reason when you open a case it never seems to rise up the corporate ladder and into the actual software engineering department for them to take a look at. 

 

It would be a bit more palatable if there was some follow up when a case is opened as it its status. Please post if you get anything working.  

 

Good Luck! 

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