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Lisa_S
Level 2

Credit card sub-accounts not downloading data

I have a Chase parent credit card linked and syncing with QBO.  There are two sub credit card accounts that are listed as "children" under the "parent" account.  The transactions made with the child cards don't sync to QBO. I went through the "link account" process, logged into Chase and Chase says the data from the child accounts is already linked to QBO.  This didn't used to be a problem, but as the child cards get used more often now, it's a pain to have to add the transactions manually.  Anyone know a solution for this?

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