I AM SO SICK AND TIRED OF THE QUICKBOOKS/INTUIT RUNAROUND.  ALMOST IMPOSSIBLE TO GET HELP.  

My Quickbooks online payroll told me I had taxes due...so I paid them.

Now they are saying it was an overpayment and I needed to "contact them to resolve"...but of course no way to actually contact them.   When I click on the "help" icon absolutely nothing happens.

Looked up a help number online.  I have been transferred twice now to people that tell me "I don't do payroll...I don't know why you were transferred to me."  Have been on hold for 22 minutes and counting...