Let's perform some troubleshooting steps, mricheson-riches.
The Import style option is already added in the Custom forms styles page of the system. You don't have to turn it on in the QuickBooks Labs page. Let me show you how:
- Click the Gear icon.
- Select Custom form styles.
- At the upper-right, click the New style drop-down and you'll see the Import style option.
If you're still unable to see a way to import your own template, we can perform a few browser troubleshooting steps. There are times that the browser is full of frequently accessed internet resources, thus causing websites, like QuickBooks Online to respond weirdly. You can try logging into your QBO account using a private browser to verify if the missing option is caused by a browser-related issue.
To use a private browser, here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you can clear your browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different browser.
Feel free to use these links to help you manage your sales forms:
You can always visit us again if you have any other questions with QuickBooks. I'm here to help. Take care!
