I appreciate you following up on this thread, Wclark8. Allow me to take over and get you pointed in the right direction.

If you already tried out the steps provided by my peers above and it didn't work, I'd recommend reaching out to our QuickBooks Desktop Support so they can help you investigate this further.

All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
   
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. Give a brief description of your issue and click Continue.
   
5. Then choose a way to connect.
   

I'll be sharing with you the following pointers. These will help guide you in resolving common reconciliation issues in QuickBooks Desktop:

Fix issues when you're reconciling in QuickBooks Desktop.

Fix beginning balance issues in QuickBooks Desktop.

Please let me know how it goes. You can drop your comment below for follow-up inquiries or other banking concerns in QuickBooks Desktop. I'm just around to help. Have a great rest of your day!